The phone rings while you are under a car.
In a repair or body shop, the people who can answer a question about a job are the same people doing the job. Calls go to voicemail, estimates go out and nobody has time to follow up, and nobody remembers to ask a happy customer for a review. These setups reply to the missed call, follow up on the estimate and ask for the review, so the work in the bay does not stop for the phone.
- Starts at
- $750 to set up, then $149 a month.
- Terms
- Month to month. Cancel with 30 days' notice and keep everything that was built.
- Before you pay
- You see one setup working on a real example from your business.
Six setups that work while your hands are full.
- 01
Missed-call text-back
Comes in Starter and up
A caller who reaches voicemail gets a text right away asking what the car is and what it is doing. The answer is waiting for the service writer when they are free.
- 02
Quote request form
Comes in Starter and up
A form on your website asks for the year, make and model and what is wrong, with photos for body work. The request arrives with everything in one place, so the first call back is a useful one.
- 03
Estimate follow-ups and service reminders
Comes in Front Desk and up
A customer who got an estimate and went quiet gets a short follow-up in wording you approved. Past customers get a reminder when an oil change, a brake check or a smog check is due, with a link to book.
- 04
Review requests after each job
Comes in Front Desk and up
When the car is picked up, the customer gets a text asking for a Google review, with the link.
- 05
Review replies you approve
Comes in Starter and up
Each new review gets a drafted reply. You read it, change it or approve it. Nothing is posted without you.
- 06
First-draft estimates
Comes in Front Desk + Ops
A first draft of the written estimate is put together from your notes, in your usual format. You check the parts, the labor and the price before the customer sees it.
The three packages
- Starter 2 setups$750setupplus $149 a month
- Front Desk Up to 5 setups$1,750setupplus $349 a month
- Front Desk + Ops Up to 9 setups$3,500setupplus $749 a month
Each package includes everything in the one before it. Software licenses are billed by the vendor at their price, with no markup.
A shop needs less IT than an office. What it has needs to work.
That means the front counter computer, the Wi-Fi and the email your estimates and invoices go out from. Each piece has a flat price, and two of them you may not need.
-
Email Lockdown
$450per domainEstimates and invoices go out from your email address. This stops other people sending email that looks like it came from your shop. It works for Microsoft 365 and Google Workspace mail.
-
Microsoft 365 Security Tune-Up
$950up to 15 peopleAbove 15 people, add $25 a person.
For shops on Microsoft 365: two-step sign-in for everyone and old sign-in methods switched off. If your email is on Google Workspace, skip this one.
-
New Laptop Day
$1,500onceIncludes the first 3 laptops. Then $95 per laptop.
Worth it when you add or replace several laptops a year. If the front counter computer gets replaced once in a while, skip it.
-
BlueFort Care
$125per person per monthMinimum $625 a month, which covers up to 5 people.
One place to call when the front counter computer, the Wi-Fi or the printer stops, answered the same business day, with on-site visits in the South Bay when a problem needs hands. Includes dealing with your internet, phone and shop software vendors.
BlueFort Care runs month to month with 30 days' notice. The other three are one-time jobs, with the price agreed in writing before work starts.
Does this work with our shop management software?
It does not replace it. These setups sit around it: the phone, your website, your Google listing and your reviews. Whether a setup can connect to the software you use is something I check during the free call, and I will tell you if it cannot.
Who is actually texting my customers?
The first text after a missed call is automatic, in wording you approve up front. The customer's reply comes to your shop, and a person takes it from there. Review replies and estimates are drafts you approve. Every automation has an off switch you control.
Is a two-bay shop too small for this?
No. Starter is $750 to set up and $149 a month for 2 setups, for example missed-call text-back and a quote request form. It runs month to month with 30 days' notice, and you keep everything that was built. If the free check shows it is not worth it for your shop yet, I will say so.
See one setup working on a real example from your shop.
The AI Opportunity Check is a free 30 minute video call. We look at where the day goes at the counter and in the bays, and I name the two or three setups worth doing. I show you one of them working before you pay anything.
The scan checks your email and website security in under a minute. Neither one commits you to anything.